FAQ Help Center
Working with graphic designers can be complicated and confusing. Please reach out if you have questions.
frequently asked Questions
There are two ways to begin working with Red City:
1. You can purchase a template on our marketplace. Our team will email you a form to fill out upon purchase. Once you reply with the form, we get to work. Your finished item will be sent via email about 24 hours after you return the form. For larger sizes you might get a link to download the item.
2. You can request a custom design. Simply email or text us and we will reply with further instructions. We work the same way as if you contacted a carpenter or plumber. We will guide you through the process of what you want to do.
Our rates are clearly marked in our store, we don’t believe in hidden costs, you pay the rate with tax if applicable. If you request custom work, send us an email and we will send you a quote. If you wish to proceed with the work, half of the amount is required up front. The other half is paid after the work is completed. Visit our privacy and refund policies page for more details.
We thrive to make this process as easy as possible, we ask a lot of questions up front, this ensures that you get the best results. Sometimes this may feel like a lot, but in our experience the more we know upfront the faster we get you what you want.
We are not a print or website publishing company so the good news is you can use whatever company you want to publish your work. We advise you use local print shoppes so your money stays in your communities. If you are publishing digital content or a website we will walk you through that process. We only use WordPress for websites. We find it is the best solution for small businesses. We don’t host websites, but we can get it started for you and teach you how to manage it.
We pride ourselves in providing the most professional design and commercial communication services in southern Utah. If you are unhappy with anything we do, we will do everything in our power to make it right. If for some reason we can’t we can offer a full or partial refund. See our privacy and refund policies page for more information.
Yes! Got a personal project? Shoot us an email.
Can’t find an answer?
Shoot us a message, we will get back with you quickly with an answer.
Ala-carte FAQs
Ala-carte items are designed for a quick turnaround. Sometimes they can be turned the same day. Generally you are looking at a one week turnaround time..
Yes! Any Ala-Carte item can be changed to whatever you want. Simply email graphics@redcity.com with a description of what you want and we will send you an estimate of the total cost of the design.
We design the Ala-carte items up front, there is not much that will change other than the content you provide. We will do our best to work with you on placement and minor changes. If you want to modify existing elements, see the question above.
Not usually, but if there is a problem, we will try hard to resolve it. Your satisfaction is a priority. We can move an Ala-Carte item to our regular design process at anytime fix any misunderstandings, but this will cost more. Make sure you are 100% happy with the design / layout of Ala-Carte designs before you purchase. See our privacy and refund policies for more information.